{"id":337,"date":"2025-10-27T15:51:36","date_gmt":"2025-10-27T07:51:36","guid":{"rendered":"https:\/\/moceansms.cn\/?page_id=337"},"modified":"2026-09-15T09:25:34","modified_gmt":"2026-09-15T01:25:34","slug":"%e5%b8%b8%e8%a7%81%e9%97%ae%e9%a2%98","status":"publish","type":"page","link":"https:\/\/moceansms.cn\/zh\/web-portal\/faqs\/","title":{"rendered":"\u5e38\u89c1\u95ee\u9898"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"337\" class=\"elementor elementor-337\">\n\t\t\t\t<div class=\"elementor-element elementor-element-996fa29 e-flex e-con-boxed e-con e-parent\" data-id=\"996fa29\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;triangle-asymmetrical&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M738,99l262-93V0H0v5.6L738,99z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3345bbb e-con-full e-flex e-con e-child\" data-id=\"3345bbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a326a21 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a326a21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09513d3 elementor-widget elementor-widget-shortcode\" data-id=\"09513d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-103e13c e-flex e-con-boxed e-con e-parent\" data-id=\"103e13c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-32bb6b1 e-con-full e-flex e-con e-child\" data-id=\"32bb6b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18df6e7 elementor-widget elementor-widget-heading\" data-id=\"18df6e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">HELP CENTER<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78e7b21 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"78e7b21\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQs)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc9247 elementor-widget elementor-widget-text-editor\" data-id=\"4bc9247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"262\" data-end=\"454\">Find clear guidance on using Mocean\u2019s Web Portal in China to run effective SMS Messaging Campaigns and WhatsApp broadcasts. Discover how to upload contacts from spreadsheets, personalise your messages, schedule broadcasts, and monitor delivery in real time \u2014 all within one simple platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d793fc e-flex e-con-boxed e-con e-parent\" data-id=\"1d793fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2d2be0 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a2d2be0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Browse FAQs by Topic<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd82a32 e-con-full e-flex e-con e-child\" data-id=\"dd82a32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-42b8706 e-con-full e-flex e-con e-child\" data-id=\"42b8706\" data-element_type=\"container\" data-e-type=\"container\" href=\"#sms-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f30f9e elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4f30f9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSMS\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-57413da e-con-full e-flex e-con e-child\" data-id=\"57413da\" data-element_type=\"container\" data-e-type=\"container\" href=\"#whatsapp-onboarding-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-014116c elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"014116c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tWhatsApp Onboarding\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-d1d0c4c e-con-full e-flex e-con e-child\" data-id=\"d1d0c4c\" data-element_type=\"container\" data-e-type=\"container\" href=\"#whatsapp-general-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31757b4 elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"31757b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tWhatsApp General\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-01a5b2b e-con-full e-flex e-con e-child\" data-id=\"01a5b2b\" data-element_type=\"container\" data-e-type=\"container\" href=\"#chatbot-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31d4961 elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"31d4961\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-cog\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M487.4 315.7l-42.6-24.6c4.3-23.2 4.3-47 0-70.2l42.6-24.6c4.9-2.8 7.1-8.6 5.5-14-11.1-35.6-30-67.8-54.7-94.6-3.8-4.1-10-5.1-14.8-2.3L380.8 110c-17.9-15.4-38.5-27.3-60.8-35.1V25.8c0-5.6-3.9-10.5-9.4-11.7-36.7-8.2-74.3-7.8-109.2 0-5.5 1.2-9.4 6.1-9.4 11.7V75c-22.2 7.9-42.8 19.8-60.8 35.1L88.7 85.5c-4.9-2.8-11-1.9-14.8 2.3-24.7 26.7-43.6 58.9-54.7 94.6-1.7 5.4.6 11.2 5.5 14L67.3 221c-4.3 23.2-4.3 47 0 70.2l-42.6 24.6c-4.9 2.8-7.1 8.6-5.5 14 11.1 35.6 30 67.8 54.7 94.6 3.8 4.1 10 5.1 14.8 2.3l42.6-24.6c17.9 15.4 38.5 27.3 60.8 35.1v49.2c0 5.6 3.9 10.5 9.4 11.7 36.7 8.2 74.3 7.8 109.2 0 5.5-1.2 9.4-6.1 9.4-11.7v-49.2c22.2-7.9 42.8-19.8 60.8-35.1l42.6 24.6c4.9 2.8 11 1.9 14.8-2.3 24.7-26.7 43.6-58.9 54.7-94.6 1.5-5.5-.7-11.3-5.6-14.1zM256 336c-44.1 0-80-35.9-80-80s35.9-80 80-80 80 35.9 80 80-35.9 80-80 80z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tChatbot\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-79d21a5 e-con-full e-flex e-con e-child\" data-id=\"79d21a5\" data-element_type=\"container\" data-e-type=\"container\" href=\"#conversation-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-537c7e8 elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"537c7e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-users\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M96 224c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm448 0c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm32 32h-64c-17.6 0-33.5 7.1-45.1 18.6 40.3 22.1 68.9 62 75.1 109.4h66c17.7 0 32-14.3 32-32v-32c0-35.3-28.7-64-64-64zm-256 0c61.9 0 112-50.1 112-112S381.9 32 320 32 208 82.1 208 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C179.6 288 128 339.6 128 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zm-223.7-13.4C161.5 263.1 145.6 256 128 256H64c-35.3 0-64 28.7-64 64v32c0 17.7 14.3 32 32 32h65.9c6.3-47.4 34.9-87.3 75.2-109.4z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConversation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-f0cc21e e-con-full e-flex e-con e-child\" data-id=\"f0cc21e\" data-element_type=\"container\" data-e-type=\"container\" href=\"#report-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56b4ea2 elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"56b4ea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-file-alt-solid\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tReport\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ceadcba e-flex e-con-boxed e-con e-parent\" data-id=\"ceadcba\" data-element_type=\"container\" data-e-type=\"container\" id=\"sms-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7760258 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7760258\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SMS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06048d2 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"06048d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ad0ab6e987dc\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-06048d2\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ad0ab6e987dc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ad0ab6e987dc\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ad0ab6e987dc\">\n                            \n                            <span class=\"ekit-accordion-title\">I did not receive the verification code to activate my account. What should I do?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ad0ab6e987dc\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-06048d2\" data-parent=\"#accordion-6ad0ab6e987dc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Please email <a href=\"mailto:support@moceansms.com\"><span style=\"text-decoration: underline\">support@moceansms.com<\/span><\/a> and include your account username and mobile number so our support team can check the issue.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-06048d2\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d544d796ad0ab6e987dc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d544d796ad0ab6e987dc\" aria-expanded=\"false\" aria-controls=\"Collapse-d544d796ad0ab6e987dc\">\n                            \n                            <span class=\"ekit-accordion-title\">How many SMS test credits can I get?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d544d796ad0ab6e987dc\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-06048d2\" data-parent=\"#accordion-6ad0ab6e987dc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You will receive 5 free SMS credits to begin testing. If you require more credits for further testing, you can request additional trial credits from our support team.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-06048d2\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-8d1f29a6ad0ab6e987dc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d1f29a6ad0ab6e987dc\" aria-expanded=\"false\" aria-controls=\"Collapse-8d1f29a6ad0ab6e987dc\">\n                            \n                            <span class=\"ekit-accordion-title\">Is there a limit to how many numbers I can send at one time?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d1f29a6ad0ab6e987dc\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-06048d2\" data-parent=\"#accordion-6ad0ab6e987dc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>There is no limit to the number of recipients you can send messages to in one campaign.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-06048d2\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-070e75e6ad0ab6e987dc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-070e75e6ad0ab6e987dc\" aria-expanded=\"false\" aria-controls=\"Collapse-070e75e6ad0ab6e987dc\">\n                            \n                            <span class=\"ekit-accordion-title\">What is the maximum number of characters allowed in one SMS?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-070e75e6ad0ab6e987dc\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-06048d2\" data-parent=\"#accordion-6ad0ab6e987dc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>A standard text message can contain up to 160 characters. A Unicode message, such as Arabic or Chinese text, can contain up to 70 characters per SMS.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-06048d2\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-b304eb06ad0ab6e987dc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b304eb06ad0ab6e987dc\" aria-expanded=\"false\" aria-controls=\"Collapse-b304eb06ad0ab6e987dc\">\n                            \n                            <span class=\"ekit-accordion-title\">What format does my phone number need to be in?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b304eb06ad0ab6e987dc\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-06048d2\" data-parent=\"#accordion-6ad0ab6e987dc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Enter mobile numbers in international format with the country code, without spaces, plus signs or leading zeros. For example, the Australian mobile number 0412 345 678 should be entered as 61412345678.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I did not receive the verification code to activate my account. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please email <a href=\\\"mailto:support@moceansms.com\\\"><span style=\\\"text-decoration: underline\\\">support@moceansms.com<\/span><\/a> and include your account username and mobile number so our support team can check the issue.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How many SMS test credits can I get?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You will receive 5 free SMS credits to begin testing. If you require more credits for further testing, you can request additional trial credits from our support team.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is there a limit to how many numbers I can send at one time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There is no limit to the number of recipients you can send messages to in one campaign.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the maximum number of characters allowed in one SMS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A standard text message can contain up to 160 characters. A Unicode message, such as Arabic or Chinese text, can contain up to 70 characters per SMS.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What format does my phone number need to be in?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Enter mobile numbers in international format with the country code, without spaces, plus signs or leading zeros. For example, the Australian mobile number 0412 345 678 should be entered as 61412345678.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfed625 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"bfed625\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#sms-i-did-not-receive-the-verification-code-to-activate-my-account-what-should-i-do\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more SMS FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76954e9 e-flex e-con-boxed e-con e-parent\" data-id=\"76954e9\" data-element_type=\"container\" data-e-type=\"container\" id=\"whatsapp-onboarding-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfcb99e animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"cfcb99e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">WhatsApp Onboarding<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98161b elementor-widget elementor-widget-elementskit-accordion\" data-id=\"a98161b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ad0ab6e9c2df\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-a98161b\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ad0ab6e9c2df\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ad0ab6e9c2df\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ad0ab6e9c2df\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I connect my WhatsApp Channel to Facebook for the first time?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ad0ab6e9c2df\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-a98161b\" data-parent=\"#accordion-6ad0ab6e9c2df\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Before starting, make sure you are an admin of your company\u2019s Facebook account and have a dedicated phone number that can receive an SMS or voice call. The number must not already be registered with the standard WhatsApp or WhatsApp Business app. Once registered for the WhatsApp API, it can no longer be used with those mobile apps.<\/p><p>Log in to your dashboard, go to WhatsApp &gt; Getting Started, click Connect with Facebook, and follow the on-screen Facebook authentication steps.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-a98161b\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d544d796ad0ab6e9c2df\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d544d796ad0ab6e9c2df\" aria-expanded=\"false\" aria-controls=\"Collapse-d544d796ad0ab6e9c2df\">\n                            \n                            <span class=\"ekit-accordion-title\">What changes in the dashboard after Facebook authentication?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d544d796ad0ab6e9c2df\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-a98161b\" data-parent=\"#accordion-6ad0ab6e9c2df\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>After the Facebook connection is completed, the Getting Started section will be replaced by the permanent Business Details and Template Management sections.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-a98161b\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-8d1f29a6ad0ab6e9c2df\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d1f29a6ad0ab6e9c2df\" aria-expanded=\"false\" aria-controls=\"Collapse-8d1f29a6ad0ab6e9c2df\">\n                            \n                            <span class=\"ekit-accordion-title\">What information should I verify after connecting my WhatsApp channel?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d1f29a6ad0ab6e9c2df\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-a98161b\" data-parent=\"#accordion-6ad0ab6e9c2df\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Go to WhatsApp &gt; Business Details and confirm that your WhatsApp Business Account name and WhatsApp Business Account ID are correct. Checking these details helps ensure that your channel is properly configured before use.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-a98161b\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-070e75e6ad0ab6e9c2df\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-070e75e6ad0ab6e9c2df\" aria-expanded=\"false\" aria-controls=\"Collapse-070e75e6ad0ab6e9c2df\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I use Meta\u2019s free 1555 test number for live production?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-070e75e6ad0ab6e9c2df\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-a98161b\" data-parent=\"#accordion-6ad0ab6e9c2df\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No. The 1555 number provided by Meta is intended for testing purposes only. For live production, register your own phone number, complete Meta Business Verification, and set up a WhatsApp Business Account under your own business.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-a98161b\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-b304eb06ad0ab6e9c2df\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b304eb06ad0ab6e9c2df\" aria-expanded=\"false\" aria-controls=\"Collapse-b304eb06ad0ab6e9c2df\">\n                            \n                            <span class=\"ekit-accordion-title\">Why should I complete Meta Business Verification?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b304eb06ad0ab6e9c2df\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-a98161b\" data-parent=\"#accordion-6ad0ab6e9c2df\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Meta Business Verification helps increase your messaging limits, strengthen account trust and provide access to additional WhatsApp features. Without verification, new business portfolios may be limited to contacting 250 unique users outside the customer service window within a rolling 24-hour period.<\/p><p>To complete the verification, sign in at business.facebook.com, go to Business Settings &gt; Security Centre, select Business Verification, provide your business information and supporting documents, then complete the confirmation by email or phone.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I connect my WhatsApp Channel to Facebook for the first time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Before starting, make sure you are an admin of your company\u2019s Facebook account and have a dedicated phone number that can receive an SMS or voice call. The number must not already be registered with the standard WhatsApp or WhatsApp Business app. Once registered for the WhatsApp API, it can no longer be used with those mobile apps.<\/p><p>Log in to your dashboard, go to WhatsApp &gt; Getting Started, click Connect with Facebook, and follow the on-screen Facebook authentication steps.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What changes in the dashboard after Facebook authentication?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>After the Facebook connection is completed, the Getting Started section will be replaced by the permanent Business Details and Template Management sections.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What information should I verify after connecting my WhatsApp channel?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Go to WhatsApp &gt; Business Details and confirm that your WhatsApp Business Account name and WhatsApp Business Account ID are correct. Checking these details helps ensure that your channel is properly configured before use.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I use Meta\u2019s free 1555 test number for live production?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No. The 1555 number provided by Meta is intended for testing purposes only. For live production, register your own phone number, complete Meta Business Verification, and set up a WhatsApp Business Account under your own business.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Why should I complete Meta Business Verification?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Meta Business Verification helps increase your messaging limits, strengthen account trust and provide access to additional WhatsApp features. Without verification, new business portfolios may be limited to contacting 250 unique users outside the customer service window within a rolling 24-hour period.<\/p><p>To complete the verification, sign in at business.facebook.com, go to Business Settings &gt; Security Centre, select Business Verification, provide your business information and supporting documents, then complete the confirmation by email or phone.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce21e38 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"ce21e38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#whatsapp-onboarding-how-do-i-connect-my-whatsapp-channel-to-facebook-for-the-first-time\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more WhatsApp Onboarding FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e09e5f9 e-flex e-con-boxed e-con e-parent\" data-id=\"e09e5f9\" data-element_type=\"container\" data-e-type=\"container\" id=\"whatsapp-general-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58133c7 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"58133c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">WhatsApp General<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-895108d elementor-widget elementor-widget-elementskit-accordion\" data-id=\"895108d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ad0ab6e9d775\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-895108d\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ad0ab6e9d775\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ad0ab6e9d775\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ad0ab6e9d775\">\n                            \n                            <span class=\"ekit-accordion-title\">How is WhatsApp messaging charged?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ad0ab6e9d775\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-895108d\" data-parent=\"#accordion-6ad0ab6e9d775\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>A charge applies only when WhatsApp confirms that the message has been delivered. If the message fails to reach the recipient, no charge will be applied.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-895108d\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d544d796ad0ab6e9d775\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d544d796ad0ab6e9d775\" aria-expanded=\"false\" aria-controls=\"Collapse-d544d796ad0ab6e9d775\">\n                            \n                            <span class=\"ekit-accordion-title\">What are the benefits of WhatsApp Business API?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d544d796ad0ab6e9d775\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-895108d\" data-parent=\"#accordion-6ad0ab6e9d775\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>WhatsApp Business API allows businesses to communicate with customers through a messaging channel they already use. It can support strong open, engagement and conversion rates while providing reliable delivery for notifications, customer service and other business communications.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-895108d\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-8d1f29a6ad0ab6e9d775\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d1f29a6ad0ab6e9d775\" aria-expanded=\"false\" aria-controls=\"Collapse-8d1f29a6ad0ab6e9d775\">\n                            \n                            <span class=\"ekit-accordion-title\">How is WhatsApp different from WhatsApp Business API?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d1f29a6ad0ab6e9d775\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-895108d\" data-parent=\"#accordion-6ad0ab6e9d775\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>WhatsApp is intended for personal one-to-one and group conversations. WhatsApp Business API is designed for structured communication between businesses and customers. Businesses can send approved notifications to customers who have opted in, while customers can also contact the business for enquiries and support.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-895108d\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-070e75e6ad0ab6e9d775\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-070e75e6ad0ab6e9d775\" aria-expanded=\"false\" aria-controls=\"Collapse-070e75e6ad0ab6e9d775\">\n                            \n                            <span class=\"ekit-accordion-title\">What types of businesses can use WhatsApp Business API?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-070e75e6ad0ab6e9d775\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-895108d\" data-parent=\"#accordion-6ad0ab6e9d775\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>WhatsApp Business API can support businesses across many industries and sizes. Common approved uses include customer service, account updates, verification messages and promotional communications where local regulations and customer opt-in requirements allow them.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-895108d\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-b304eb06ad0ab6e9d775\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b304eb06ad0ab6e9d775\" aria-expanded=\"false\" aria-controls=\"Collapse-b304eb06ad0ab6e9d775\">\n                            \n                            <span class=\"ekit-accordion-title\">What happens if a WhatsApp user has blocked my business number?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b304eb06ad0ab6e9d775\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-895108d\" data-parent=\"#accordion-6ad0ab6e9d775\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The message will not be delivered. You may receive a \u201csent\u201d delivery report (DLR), but you will not receive a \u201cdelivered\u201d DLR because the recipient has blocked your WhatsApp number.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How is WhatsApp messaging charged?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A charge applies only when WhatsApp confirms that the message has been delivered. If the message fails to reach the recipient, no charge will be applied.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are the benefits of WhatsApp Business API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>WhatsApp Business API allows businesses to communicate with customers through a messaging channel they already use. It can support strong open, engagement and conversion rates while providing reliable delivery for notifications, customer service and other business communications.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How is WhatsApp different from WhatsApp Business API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>WhatsApp is intended for personal one-to-one and group conversations. WhatsApp Business API is designed for structured communication between businesses and customers. Businesses can send approved notifications to customers who have opted in, while customers can also contact the business for enquiries and support.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What types of businesses can use WhatsApp Business API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>WhatsApp Business API can support businesses across many industries and sizes. Common approved uses include customer service, account updates, verification messages and promotional communications where local regulations and customer opt-in requirements allow them.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What happens if a WhatsApp user has blocked my business number?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The message will not be delivered. You may receive a \u201csent\u201d delivery report (DLR), but you will not receive a \u201cdelivered\u201d DLR because the recipient has blocked your WhatsApp number.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f03f588 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"f03f588\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#whatsapp-general-how-is-whatsapp-messaging-charged\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more WhatsApp General FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a74c8a e-flex e-con-boxed e-con e-parent\" data-id=\"6a74c8a\" data-element_type=\"container\" data-e-type=\"container\" id=\"chatbot-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1c961 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2c1c961\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Chatbot<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-324fca8 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"324fca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ad0ab6e9ebab\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-324fca8\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ad0ab6e9ebab\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ad0ab6e9ebab\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ad0ab6e9ebab\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I start the chatbot setup process?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ad0ab6e9ebab\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-324fca8\" data-parent=\"#accordion-6ad0ab6e9ebab\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Log in to your dashboard and open the menu on the left. Under WhatsApp, select Chatbot, click Start Setup, and follow the five-step chatbot setup process displayed on the screen.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-324fca8\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d544d796ad0ab6e9ebab\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d544d796ad0ab6e9ebab\" aria-expanded=\"false\" aria-controls=\"Collapse-d544d796ad0ab6e9ebab\">\n                            \n                            <span class=\"ekit-accordion-title\">How does the Q&amp;A Bot answer customer questions?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d544d796ad0ab6e9ebab\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-324fca8\" data-parent=\"#accordion-6ad0ab6e9ebab\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The Q&amp;A Bot generates replies using the business documents uploaded to its knowledge base. This keeps the answers relevant to your business, focused on customer support and reduces the likelihood of unsupported or inaccurate information.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-324fca8\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-8d1f29a6ad0ab6e9ebab\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d1f29a6ad0ab6e9ebab\" aria-expanded=\"false\" aria-controls=\"Collapse-8d1f29a6ad0ab6e9ebab\">\n                            \n                            <span class=\"ekit-accordion-title\">Where can I see all my active chatbots?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d1f29a6ad0ab6e9ebab\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-324fca8\" data-parent=\"#accordion-6ad0ab6e9ebab\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Open the Chatbot menu from your dashboard. The Chatbot dashboard displays all your active chatbots together with the WhatsApp number connected to each one.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-324fca8\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-070e75e6ad0ab6e9ebab\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-070e75e6ad0ab6e9ebab\" aria-expanded=\"false\" aria-controls=\"Collapse-070e75e6ad0ab6e9ebab\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I update the settings of an existing chatbot?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-070e75e6ad0ab6e9ebab\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-324fca8\" data-parent=\"#accordion-6ad0ab6e9ebab\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Open the Chatbot dashboard, locate the chatbot you want to update, and click the Configure button next to it. You can then review and change its available settings.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-324fca8\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-b304eb06ad0ab6e9ebab\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b304eb06ad0ab6e9ebab\" aria-expanded=\"false\" aria-controls=\"Collapse-b304eb06ad0ab6e9ebab\">\n                            \n                            <span class=\"ekit-accordion-title\">What does the \u201cShutdown All Chatbots\u201d button do?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b304eb06ad0ab6e9ebab\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-324fca8\" data-parent=\"#accordion-6ad0ab6e9ebab\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The Shutdown All Chatbots button immediately stops every active chatbot, including ongoing AI conversations and automated replies across connected channels. Use it only during an emergency or when you need to stop all chatbot activity at once.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I start the chatbot setup process?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Log in to your dashboard and open the menu on the left. Under WhatsApp, select Chatbot, click Start Setup, and follow the five-step chatbot setup process displayed on the screen.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How does the Q&amp;A Bot answer customer questions?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Q&amp;A Bot generates replies using the business documents uploaded to its knowledge base. This keeps the answers relevant to your business, focused on customer support and reduces the likelihood of unsupported or inaccurate information.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where can I see all my active chatbots?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Open the Chatbot menu from your dashboard. The Chatbot dashboard displays all your active chatbots together with the WhatsApp number connected to each one.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I update the settings of an existing chatbot?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Open the Chatbot dashboard, locate the chatbot you want to update, and click the Configure button next to it. You can then review and change its available settings.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What does the \u201cShutdown All Chatbots\u201d button do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Shutdown All Chatbots button immediately stops every active chatbot, including ongoing AI conversations and automated replies across connected channels. Use it only during an emergency or when you need to stop all chatbot activity at once.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-203529a elementor-align-left elementor-widget elementor-widget-button\" data-id=\"203529a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#chatbot-how-do-i-start-the-chatbot-setup-process\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more Chatbot FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfe419c e-flex e-con-boxed e-con e-parent\" data-id=\"dfe419c\" data-element_type=\"container\" data-e-type=\"container\" id=\"conversation-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-314b0d8 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"314b0d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conversation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a75cd34 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"a75cd34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ad0ab6e9ff64\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-a75cd34\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ad0ab6e9ff64\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ad0ab6e9ff64\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ad0ab6e9ff64\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I open my main chat workspace?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ad0ab6e9ff64\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-a75cd34\" data-parent=\"#accordion-6ad0ab6e9ff64\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Log in to your dashboard, open the menu on the left and select Conversation. This opens the main workspace where you can view and manage your WhatsApp chats.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-a75cd34\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d544d796ad0ab6e9ff64\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d544d796ad0ab6e9ff64\" aria-expanded=\"false\" aria-controls=\"Collapse-d544d796ad0ab6e9ff64\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I switch between different WhatsApp numbers?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d544d796ad0ab6e9ff64\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-a75cd34\" data-parent=\"#accordion-6ad0ab6e9ff64\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>On the Conversation page, open the Current Sender drop-down menu in the top-left corner and select the WhatsApp number you want to use. The workspace will then display the conversations associated with that sender.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-a75cd34\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-8d1f29a6ad0ab6e9ff64\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d1f29a6ad0ab6e9ff64\" aria-expanded=\"false\" aria-controls=\"Collapse-8d1f29a6ad0ab6e9ff64\">\n                            \n                            <span class=\"ekit-accordion-title\">What is the fastest way to find a specific customer chat?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d1f29a6ad0ab6e9ff64\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-a75cd34\" data-parent=\"#accordion-6ad0ab6e9ff64\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Use the search bar below the Current Sender menu. You can search using the customer\u2019s name, complete mobile number or WhatsApp username to locate the conversation quickly.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-a75cd34\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-070e75e6ad0ab6e9ff64\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-070e75e6ad0ab6e9ff64\" aria-expanded=\"false\" aria-controls=\"Collapse-070e75e6ad0ab6e9ff64\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I start a new chat?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-070e75e6ad0ab6e9ff64\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-a75cd34\" data-parent=\"#accordion-6ad0ab6e9ff64\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>On the Conversation page, click the New Chat button next to the Current Sender menu. Enter the customer\u2019s phone number in the pop-up window, then click Initiate Chat.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-a75cd34\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-b304eb06ad0ab6e9ff64\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b304eb06ad0ab6e9ff64\" aria-expanded=\"false\" aria-controls=\"Collapse-b304eb06ad0ab6e9ff64\">\n                            \n                            <span class=\"ekit-accordion-title\">How should I enter a phone number when starting a new chat?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b304eb06ad0ab6e9ff64\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-a75cd34\" data-parent=\"#accordion-6ad0ab6e9ff64\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Enter the number in international format, starting with the country code and without a plus sign, spaces or a leading zero. For example, the Australian mobile number 0412 345 678 should be entered as 61412345678.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I open my main chat workspace?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Log in to your dashboard, open the menu on the left and select Conversation. This opens the main workspace where you can view and manage your WhatsApp chats.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I switch between different WhatsApp numbers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>On the Conversation page, open the Current Sender drop-down menu in the top-left corner and select the WhatsApp number you want to use. The workspace will then display the conversations associated with that sender.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the fastest way to find a specific customer chat?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Use the search bar below the Current Sender menu. You can search using the customer\u2019s name, complete mobile number or WhatsApp username to locate the conversation quickly.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I start a new chat?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>On the Conversation page, click the New Chat button next to the Current Sender menu. Enter the customer\u2019s phone number in the pop-up window, then click Initiate Chat.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How should I enter a phone number when starting a new chat?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Enter the number in international format, starting with the country code and without a plus sign, spaces or a leading zero. For example, the Australian mobile number 0412 345 678 should be entered as 61412345678.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b148f12 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b148f12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#conversation-how-do-i-open-my-main-chat-workspace\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more Conversation FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce0a92c e-flex e-con-boxed e-con e-parent\" data-id=\"ce0a92c\" data-element_type=\"container\" data-e-type=\"container\" id=\"report-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0611d4 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e0611d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Report<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb73b52 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"eb73b52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ad0ab6ea13c3\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-eb73b52\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ad0ab6ea13c3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ad0ab6ea13c3\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ad0ab6ea13c3\">\n                            \n                            <span class=\"ekit-accordion-title\">Why is my credit usage report not showing right after I send messages?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ad0ab6ea13c3\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-eb73b52\" data-parent=\"#accordion-6ad0ab6ea13c3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The Credit Usage Report under Report may take approximately 30 minutes to 2 hours to appear. It is normal if you do not see the record immediately after sending your messages.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Why is my credit usage report not showing right after I send messages?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Credit Usage Report under Report may take approximately 30 minutes to 2 hours to appear. It is normal if you do not see the record immediately after sending your messages.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-865ae1e elementor-align-left elementor-widget elementor-widget-button\" data-id=\"865ae1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#report-why-is-my-credit-usage-report-not-showing-right-after-i-send-messages\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visit MoceanSMS Help Centre \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11d1574 e-flex e-con-boxed e-con e-parent\" data-id=\"11d1574\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;triangle-asymmetrical&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M738,99l262-93V0H0v5.6L738,99z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4c2ce5 e-con-full e-flex e-con e-child\" data-id=\"c4c2ce5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-14f1645 e-con-full e-flex e-con e-child\" data-id=\"14f1645\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-697b2b0 elementor-widget elementor-widget-heading\" data-id=\"697b2b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Start Free \u2014 No Commitments<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07064ec animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"07064ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get Started with Mocean!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d4a9be animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"1d4a9be\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:700}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ready to expand your business messaging in China? Sign up today and explore our Web Portal with 5 free credits to test your first SMS Messaging Campaign. No setup fees or monthly subscriptions \u2014 just top up credits whenever you need them.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1bc9a4 elementor-mobile-align-center animated-slow elementor-invisible elementor-widget elementor-widget-button\" data-id=\"f1bc9a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:900}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/broadcast.moceansms.com\/user\/new\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Try for Free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7837d1 e-con-full e-flex e-con e-child\" data-id=\"c7837d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32af75a elementor-widget elementor-widget-heading\" data-id=\"32af75a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let\u2019s Chat \u2013 We\u2019re Here for You<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0379e95 elementor-widget elementor-widget-text-editor\" data-id=\"0379e95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Need help setting up your SMS Messaging Campaign in China? Reach out to us at <a href=\"mailto:sales@moceansms.cn\"><span style=\"text-decoration: underline;\">sales@moceansms.cn<\/span><\/a> \u2014 our dedicated team is available 24\/7 to assist and ensure your campaigns run smoothly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00b860f elementor-widget elementor-widget-wpforms\" data-id=\"00b860f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-00b860f\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-00b860f {\n\t\t\t\t--wpforms-field-background-color: #FFFFFF;\n--wpforms-field-border-color: #000000FC;\n--wpforms-field-border-color-spare: #000000FC;\n--wpforms-field-text-color: #000000F2;\n--wpforms-label-color: #000000D9;\n--wpforms-button-background-color: #066AAB;\n--wpforms-background-url: url( 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>\n\t\t<\/div>\n\t\t<div id=\"wpforms-154-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-154-field_3\">Your Message<\/label><textarea id=\"wpforms-154-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-154-field_3-error\" ><\/textarea><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-154-field_8-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-154-field_8-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-154-field_8-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style 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Discover how to upload contacts from spreadsheets, personalise your messages, schedule broadcasts, and monitor delivery in real time \u2014 all within one simple platform. Browse FAQs by Topic SMS [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":290,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-337","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/moceansms.cn\/zh\/wp-json\/wp\/v2\/pages\/337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moceansms.cn\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moceansms.cn\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moceansms.cn\/zh\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/moceansms.cn\/zh\/wp-json\/wp\/v2\/comments?post=337"}],"version-history":[{"count":17,"href":"https:\/\/moceansms.cn\/zh\/wp-json\/wp\/v2\/pages\/337\/revisions"}],"predecessor-version":[{"id":608,"href":"https:\/\/moceansms.cn\/zh\/wp-json\/wp\/v2\/pages\/337\/revisions\/608"}],"up":[{"embeddable":true,"href":"https:\/\/moceansms.cn\/zh\/wp-json\/wp\/v2\/pages\/290"}],"wp:attachment":[{"href":"https:\/\/moceansms.cn\/zh\/wp-json\/wp\/v2\/media?parent=337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}